Corporate Wine and Champagne is part of Celebration
Gifts, where we place customer satisfaction at the top of our priority
list and make every effort to ensure that your item(s) arrive in
pristine condition and that your order is correct. In the unlikely
event that you should be dissatisfied with your purchase, then the
following applies.
Customer Satisfaction
Guarantee
If the item(s) you have ordered do not meet your requirements they
can be returned to us within seven days of purchase and a full refund
of the purchase price will be made providing they are received by
us in their original condition. However, please note delivery costs
will only be refunded if the item(s) supplied are defective or damaged.
Defective or Damaged
Goods
Defective or damaged item(s) can be returned within seven days of
purchase - providing they are in their original condition - at no
expense to you. We shall offer either a replacement or full refund
the cost of the item(s) purchased and the relevant postage cost
of both sending to you and returning to us. Notification must be
given within three days of delivery by either email or fax.
Faulty Goods
If an item(s) is found to be corked or faulty we will be happy to
offer a replacement or credit. Notification must be given to us
within three working days of delivery by either email or fax.
Incorrect Goods Delivered
On the rare occasions this happens we offer a full refund or replacement
of the correct goods, on return of the item(s) in question. Notification
must be given to us within three working days of delivery by either
email or fax.
Multiple Orders
If only one item from a multiple order is found to be defective
or damaged, then a pro-rata sum will be calculated and refunded
to you.
Method of Posting
Please ensure that item(s) are suitably packaged and for your own
protection, we would recommend that you use some form of recorded
delivery when returning item(s) to us.
Refunds
If you have paid by Credit or Debit card your card will be refunded
within thirty days of receipt of the returned item(s). You will
receive an email advising you when the item(s) have been received
by us. If you have paid by cheque you will receive a refund cheque
within thirty days.
Return Notes
Please ensure that you include a note with your returned item(s)
clearly stating your own name and address and date of purchase and
our order reference number. Also include details of your reason
for returning the item(s). Please also include your email address
so that we can notify you when returned item(s) are received by
us.
Send Returns To
Returns Department, Celebration Gifts, 224 Newtown Road, Carlisle,
Cumbria CA2 7NJ
IMPORTANT NOTE
The returns policy of Celebration Gifts does not affect your statutory
rights as a consumer.
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